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Freshdesk Messaging

Customer Messaging software
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Freshdesk Messaging (Formerly Freshchat) is a customer messaging software that helps
companies engage customers via chat on their website, in their mobile app, and on social
messaging channels like WhatsApp. It can help companies convert website visitors into
shoppers,keep customers engaged with notifications and offers, and deliver quick and
effective customer service to improve CSAT scores and repeat purchases.

  • Messaging channels
  • Engage your customers on channels that they love — Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat and LINE.
  • Chatbots
  • Context-driven bots that provide instant and precise answers 24*7.
  • Integrations
  • Connect all your favorite tools to get all context in one place.
  • Team Inbox
  • Use one single Inbox to access customer intel, 3rd party apps to quickly resolve incoming conversations
  • Roles and permission
  • Assign roles to team members and customize permissions based on their roles.
  • APIs
  • Make Freshdesk Messaging your own by designing apps that can help your business.
  • Real-time Dashboard
  • Get a visual summary of your team’s performance in real-time